We offer Free Shipping in Canada on nearly all orders. Exceptions include deliveries to some rural locations, and orders under $150 which are subject to a $29.95 handling fee. Free shipping included on freight deliveries is curbside service. In stock items are normally shipped within 48-72 hours of order. Special order items are drop shipped from the distributor or shipped via Starlight depending on destination. Delivery dates are good faith estimates only and are quoted in "business days" this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery
Special orders, oversized and heavy items can only be shipped via freight (UPS LTL) resulting in a freight shipping surcharge. Please contact us for a quote: call toll free 1.833.782.7544 or info@starlightlighting.ca
You will receive an email confirming shipment of your order with tracking information within 3-5 business days of submitting your order, unless there is a credit hold or payment information provided requires additional details. This offer does not apply to orders for Architectural products and/or orders placed by our dealers or any parties who receive trade discounts from Starlight Lighting
Starlight uses CANPAR, Purolator or UPS for most deliveries. These couriers deliver during business hours only and a signature may be required upon delivery of your order. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-8 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.
Starlight offers delivery of certain product lines to American customers via purchases made at https:\\modelights.com. Modelights.com is denominated in USD currency so the pricing will not be the same as on Starlightlighting.ca Should you wish to order from a product line not found on www.modelights.com, please contact us at info@starlightlighting.ca or call 1.833.782.7544 for a freight quotation.
Customers not on the North American continent should please contact us about shipping prior to making your purchase. Due to certain supplier restrictions, some products cannot be shipped outside of North America. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-8 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.
We do not charge sales tax to international purchasers, although they may be liable for import duties on some items. The buyer is responsible for paying import duties from Canada or the United States to their country.
For shipping outside of Canada & the USA please contact info@starlightlighting.ca or call toll free 1.833.782.7544.
Starlight Lighting strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and Starlight Lighting reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While Starlight Lighting tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of the manufacturer's warranty, if any.
At Starlight Lighting we do everything in our power to ensure that you're not paying too much for your purchase. That's why we offer our 105% Low Price Guarantee.
If you find a lower advertised price (including shipping, handling, customs fees, discounts and taxes if applicable) on the same item1, simply let us know and we'll gladly meet that price and beat it by an additional 5% of the difference!
The items must meet the following criteria to qualify:
To place your order or inquire regarding a price Guarantee, please call us toll free at 1.833.782.7544. Before contacting us, please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.
The Low Price Guarantee cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing.
1 "Same" is defined as an item of the same styling and product by the same manufacturer. Products must be first quality, all new, factory-sealed, of the same brand, style, and SKU.
2 Starlight Lighting reserves the right to determine which offers are from authorized retailers. In the event that Starlight Lighting determines that the competitor's offer does not qualify for the Low Price Guarantee we will notify you and will not be able to fulfill the order.
Due to the nature of this business, we provide qualified PRO/Trade customers with the best quote up front. You should never find a lower price on a quoted order.
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Any of the information we collect from you may be used in one of the following ways:
Note: If at any time you would like to unsubscribe from receiving future emails, Please contact info@starlightlighting.ca to stop further emails.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
By using our site, you consent to our privacy policy.
If we decide to change our privacy policy, we will post those changes on this page.
If there are any questions regarding this privacy policy you may contact us using the information below.
Starlight Lighting
113, 829-10th Street
Canmore, Alberta T1W 0C3
Canada
info@starlightlighting.ca
1.833.782.7544
Our goal is a 100% error-free Web site. If product price errors are discovered, they are promptly corrected on our systems, and the corrected price will apply. We will notify you if your order includes items that were incorrectly priced.
Orders are not binding upon Starlight Lighting until accepted. Starlight Lighting reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Starlight Lighting stands behinds its products and will issue a refund, replacement or store credit if you are not satisfied with your purchase and notify us within 48 hours of receipt of product. All returns must be pre-authorized by emailing info@starlightlighting.ca or calling 1.833.782.7544 to obtain a Returned Material Authorization before returning any product.
All returns must be pre-authorized to obtain a Returned Material Authorization before returning any product.
A minimum 25% of purchase price restocking fee shall apply on all returns. In addition the actual cost of initial shipping, brokerage fees and customs duties will also be deducted from the refund total. The shipping amounts are order and transportation method specific.
Return shipping is to be pre-paid. We do not accept returns that are shipped C.O.D. or on our account.
Please contact one of our customer care associates and provide:
You will be given a return authorization number which you will need to submit with your returned item. PLEASE NOTE: Any item returned without an Authorization Number will be refused and returned to sender.
Apply the label to your package and take it to your nearest post office or courier pick-up centre.
Items must be returned within 15 days of the receipt date of the return authorization being issued.
Returns must be in original condition with all original packaging. If the item cannot be sold "AS NEW," then the item is considered used and may not be eligible to be returned. At our discretion, any item returned that is not in its original packaging and in as-new condition may be subject to additional charges up to 50% of the value of the item.
Return shipping and related fees are your responsibility, so we advise you to use a service that has tracking capabilities for insurance reasons. You are also responsible for insuring the shipment and providing proof of return tracking of the package.
The following are considered NON-RETURNABLE merchandise:
For oversized or freight items, you are responsible for all shipping charges back to our warehouse. You are also responsible for insuring the shipment and for providing proof of return tracking of the package.
If you are unsure of the option to return an item, please contact us before or after placing your order.
Upon authorization, returns should be sent to: Attn: Returns Starlight Lighting 113, 829 – 10 Street Canmore, AB T1W 0C3 1.833.782.7544
Please note: Photos are required to process most damage claims and we may be unable to process your request without photos. Take a digital photo of the damaged or defective item for your records and e-mail us a copy at info@starlightlighting.ca.
For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the carrier and expedite a replacement immediately.
We endeavor to ensure your package arrives to you safe and intact. Occasionally however, you may receive a product that has been damaged during shipping. In such cases we will make every effort to obtain your replacement as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported to the carrier within 48 hours of delivery. If damage does occur, please review our process below for receiving and returning damaged items:
If you receive a package with obvious damage to the outside of the box or packaging but believe the item inside is intact, please make written note of this with the courier when signing for your package. If no mention is made of external damage, we cannot be responsible for any product damage and will not accept a return or issue a refund.
If a package appears significantly damaged, you may refuse delivery of the item. It will then be returned to the place of origin. Please notify us immediately if this occurs and we will make arrangements for a replacement to be sent to you as soon as possible. PLEASE NOTE: Original product lead times may apply on the replacement product.
If your intact package is found to hold damaged contents, DO NOT throw away the original packaging. Please contact us immediately and follow the steps below.
For any of the previous scenarios please follow these return instructions:
Starlight Lighting reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.
Damages or defects reported after 30 days will be subject to review and will be available for replacement only, subject to the manufacturer's warranty.
Starlight Lighting may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.
The only warranties applying to items sold are those which may be offered by the manufacturer. We hereby expressly disclaim merchantability and fitness for a particular purpose.
We reserve the right to charge or invoice you for any item not returned which we have provided prepaid return labels for.
